Returns form

It has been more than 14 days since you received the product. Therefore, returns are no longer possible.

We accept requests to exchange products that are submitted within 3 days of receiving the order. Write to info@lilzkids.ee.

Returns of pre-packaged items can be made only through the same delivery partner that originally delivered the order. A return code will be sent to you via message.

Smartpost Return Information

A) For standard lockers, you can return the package using the same code you used to retrieve it from the locker.

B) If you picked up your order from a self-service kiosk, you can process the return through Smartpost’s self-service portal (https://my.smartposti.ee/return_parcel/?lang=et_EE) using your shipment number (found in the online store’s order confirmation). The Smartpost system will provide you with a PIN code that you can use to return the package to the same kiosk from which you picked it up. The locker is reserved for you for 24 hours.

Instructions for Picking Up Your Order Yourself

You bring back your package yourself only after prior notification (via email, phone, or Facebook) at Vana-Aaviku tee 11/2, Aaviku Village, Rae Parish, Harju County, 75305

Mon–Fri 10:00 a.m.–3:30 p.m.
Closed on Saturdays and Sundays

You can send your package to:
Jüri Grossipood Unisend, Venipak, DPD, Omniva
Jüri Konsum Smartpost
Note: We do not accept cash-on-delivery shipments.

Email: info@lilzkids.ee
Phone: +37253847392